> ## Documentation Index > Fetch the complete documentation index at: https://docs.niobi.co/llms.txt > Use this file to discover all available pages before exploring further. # Refund Requests > If you need to request a refund or reverse a transaction, you can easily initiate the process through the payment portal. Below are the steps and details about how refunds are handled. ## Steps to Request a Refund 1. **Log in to the Payment Portal**\ Access your account on the [here](https://payments.niobi.co). 2. **Locate the Transaction**\ Navigate to My Accounts Page and select the currency. You will be redirected to the dashboard to view your transaction history. Identify the specific transaction for which you need a refund and click on View Details. view-details 3. **Initiate the Refund**\ A pop up with the transaction details will appear and you can proceed to click on the **"Request Refund"** button. resend-callback ## What Happens Next? * Once your refund request is submitted, you will receive an acknowledgement email notifying you that our team will review and process the transaction reversal. * The refunded amount will be credited to your account upon successful processing. * You will receive a notification email to confirm the refund status. ## Important Notes * **Processing Time**: Refunds may take a few business days to reflect in your account depending on the payment provider. * **Eligibility**: Certain transactions may not be eligible for refunds based on their type or terms of service. * Refunds only apply for live transactions. * If you encounter any issues while requesting a refund or have questions about the process, please contact our support team at [support@niobi.co](mailto:support@niobi.co).